McKenna Easy Order
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Troubleshooting Easy Order

Most issues with web-based programs like Easy Order can be resolved with a simple clearing of your Java and browser cache. It is very important to know how to perform these procedures.

To clear your Java cache:

PC Java cache: Go to Start > Settings > Control Panel > Java > Cache tab or General Tab "Clear JAR cach" or "Delete Files".

Mac Java cache: Macintosh Hard Drive > Applications Folder > Utilities > Java > Java Plug-in Settings > Cache > Clear Cache.

To clear your internet cache:

PC Internet Explorer: Tools > Internet Options > General Tab > Delete Files.

Mac Internet Explorer: Explorer > Preferences > "Web Browser" section > Advanced Options > Empty Cache.

PC and Mac Netscape: Edit > Preferences > Advanced > Cache > Clear Cache.

PC and Mac Mozilla: Edit > Preferences > Advanced > Cache > Clear Cache.

PC and Mac Firefox: Tools > Options > Privacy > Cache > Clear Cache.

Mac Safari: Safari > Empty Cache.

Once you've cleared your caches, restart your computer.

On rare occasions, PC users will continue to experience problems launching Easy Order even after emptying the caches as described above. A complete uninstall and relaunch of Java is necessary to restore your Java settings.

To uninstall and relaunch Java on your PC:

  1. Go to the Java Download page and download the Windows Offline Installation to your desktop.
  2. Go to Start > Settings > Control Panel.
  3. Double-click on Add or Remove Programs.
  4. Delete any program that says " Java, J2SE " in the description.
  5. If you have previously had a successful ROES launch, find the .McKenna and the .roescache folders in C:\Documents and Settings\ , in the directory with the name you use to log in, and delete them both.
  6. Restart your computer.
  7. Install Java by double-clicking the file you downloaded from the Windows Offline Installation page. When prompted, choose the Typical installation.
  8. After installation is complete, restart your computer.
  9. Go to the Easy Order Launch page and Launch Easy Order.